Frequently Asked First Aid Questions
Here are some questions we get asked frequently at First Aid Pro Perth. If you have any additional queries you would like answered, please contact us at 08 8317 5117
1. Are First Aid Pro Perth Courses Nationally Recognised and Accredited?
Yes, they are. First Aid Pro Perth is a Nationally Recognised Registered Training Organisation (RTO No. 31124) delivering nationally accredited first aid courses that comply with the Australian Skills Quality Authority (ASQA) guidelines for Training and Assessment in Australia.
Our course material also adheres to the Australian Resuscitation Council (ARC) guidelines and provides accurate and relevant information to our students.
Once students pass the course, they are awarded a Nationally Recognised Statement of Attainment certification which displays the course’s name and national code.
2. Will Previous Studies From Other First Aid Training Providers, Regardless of State or Territory, Be Recognised by First Aid Pro Perth?
Yes, it will be. As an RTO, First Aid Pro Perth must offer students the chance to apply for Recognition of Prior Learning (RPL) toward previous units of competence or course qualifications.
Although the RPL request can be made anytime, we recommend submitting your application before beginning your first aid course.
For further information on Recognition Guidelines and the RPL application process, please read our Booking Terms & Conditions.
3. Is There An Age Limit to Our First Aid Courses in Perth?
While there are some limitations, everyone should know fundamental first aid skills.
People aged 14 and over are allowed to enrol in our first aid courses.
Although they can register, children under 18 must provide written consent from their parent/guardian before participating in our courses.
Please download and fill in our Parent/Guardian Consent Form and email the completed form to courses@firstaidpro.com.au before your class.
First Aid Pro Perth is not responsible if a student is refused entry due to an incomplete attendance form.
Adults of all ages can register but must physically meet the course’s requirement of kneeling and performing CPR for 2 minutes.
4. How Will the Current Approved Code of Practice for First Aid in the Workplace, Effective 10th December 2010, Determine My Responsibility as a Business Owner?
Currently, the Act places accountability on the employer and self-employed to ensure that everyone, including employees, is prevented from injury and health risks.
The required number of first aiders on your staff will vary depending on the potential risks in your workplace.
Designated first aiders must own a current statement of attainment. If they need a valid qualification, they must obtain a nationally recognised certification under the updated code of practice.
5. Is My Organisation Required to Train Me in First Aid?
The Occupational Health, Safety and Welfare Act 1986 states the guidelines employers must meet.
Employers are legally obliged to ensure their staff receive essential first aid training.
6. If My Employer Tells Me I Need to Complete the Apply First Aid HLTFA311A, HLTFA301B, HLTFA301C, LEVEL 2 or Senior First Aid Course, Is the ‘Provide First Aid’ the Correct Course For Me?
Yes, it is. In the past, the standard workplace-verified first aid course was named Apply First Aid or Senior First Aid.
Currently, the nationally approved first aid course is Provide First Aid HLTAID011.
This course also includes qualifications in Provide Cardiopulmonary Resuscitation HLTAID009 and Basic Emergency Life Support (BELS) HLTAID010.
7. If I Work In the Childcare or Education Industries, Is HLTAID003 or HLTAID004 Approved By the ACECQA and DECD?
Yes, they are. Both courses are approved for school employees, long daycare, family daycare, preschool and outside-of-school hours (OOSH) care services.
First Aid Pro Perth is a registered training organisation (RTO: 31124). It can deliver this accredited course which the ACECQA and DECD validate.
8. Is Completing the New Provide First Aid Course the Equivalent of Passing the Senior First Aid Course?
Yes, it is the updated course. The new Provide First Aid HLTAID011 applies to workers employed in schools, long daycare, family daycare, and preschool and outside-of-school hours (OOSH) care services.
We are a registered training organisation (RTO: 31124) and can teach this ACECQA and DECD-approved course.
9. What Assessment Methods Will be Used During My First Aid Course in Perth?
- Quizzes
- Multiple-choice questions
- Performance tasks (e.g. wrapping bandages correctly)
- Simulated Practical Scenarios
10. Does First Aid Pro Perth Offer the Same CPR and Provide First Aid Courses as Red Cross and St. John’s?
Yes, they do. First Aid Pro Perth offers nationally accredited courses in our various training locations.
People can also register for our workplace first-aid courses that can be delivered on-site.
We are a registered training organisation RTO: 31124 and are approved by ASQA.
Our courses use relevant and accurate information that complies with the Australian Resuscitation Council (ARC) Guidelines.
First Aid Pro Perth is completely Australian-owned and operated, providing our students with knowledge that applies to our country’s regulations.
Our trainers are qualified professionals that receive expert support from our compliance team, who ensure the course material aligns with current research.
11. Do You Offer a First Aid Course for Asthma-related Cases?
Yes, First Aid Pro Perth does. Students can learn how to treat asthma by completing Child Care First Aid or HLTAID012 courses.
Earning Your First Aid Training Qualification
12. How Long Will It Take For My First Aid Certificate to Arrive?
After completing your course, you will be emailed a Nationally Recognised Training first aid certificate later that day.
Sometimes, the certificate may arrive on the next business day if you completed a weekend course.
If you have successfully paid for your course and submitted your USI to our staff, the accreditation will be distributed in a PDF format.
First Aid Pro Perth can supply a paper copy of your certificate if you need physical evidence of your accreditation via Australia Post.
You must contact our team to request a paper copy; this service will cost an additional fee.
For more information, read our Certificate Terms & Conditions.
13. What is a USI, and where do I create one?
Your Unique Student Identifier (USI) displays all your nationally recognised training records and certifications from January 1st 2015.
It is similar to a tax file number or CRN; this code will remain with you forever.
The USI will give you information about any qualifications you earned from January 1st 2015, onwards, allowing you to access your certificates online.
To register for an accredited training course in Australia, you must have a USI.
Students that provide their USI when they enrol will have their certificate delivered on time.
Applying for your USI number can be done using the Australian Government website.
Be aware that this process is external to First Aid Pro and is a government-mandated requirement for anyone in Australia attending accredited training.
This is not something First Aid Pro Perth staff can complete.
Apply for your Unique Student Identifier. If you need additional assistance creating your USI, refer to the step-by-step instructions or view the video training.
14. Can I Purchase a Wallet Card Certificate, and How Do I Reprint Lost or Damaged Certificates?
Wallet Cards are accepted on several worksites and allow workers to provide evidence of their qualifications.
These cards can be purchased on the day of your course for $5 a card.
Students can purchase a printed certificate if they have misplaced or blemished a previous one for an extra $12, including postage.
Our certificates and Wallet Cards are shipped via Australia Post.
They can take up to two weeks due to the current postage circumstances.
Both qualifications can be ordered following your course. If you want to request the certificates later, call 08 7120 2570 or email courses@firstaidpro.com.au
15. How Long Is My First Aid Certificate Valid?
Depending on the course you complete with First Aid Pro Perth, the length of your certification’s validity will vary.
Below, the length of each accreditation is explained.
HLTAID011 Provide First Aid
The Provide First Aid certificate (previously known as Apply First Aid or Senior First Aid) is valid for three (3) years.
HLTAID014 – Provide Advanced First Aid
The Provide Advanced First Aid certificate is valid for three (3) years. Still, the CPR component must be renewed annually to maintain your current certification.
HLTAID009 Provide CPR
The Provide CPR certificate is valid for one (1) year as per Australian Resuscitation Council Guidelines.
HLTAID010 Provide Basic Emergency Life Support (BELS)
The BELS certificate is valid for three (3) years.
HLTWHS005 Conduct Manual Tasks Safely
The Conduct Manual Tasks Safely course incorporates the CPR and BELS qualifications.
This course is valid for 12 months and must be updated annually.
Student Placement Packages
Our Student packages consist of CPR, BELS and Manual Handling courses. This package is valid for one (1) year.
HLTAID012 Childcare First Aid Course
The Childcare First Aid Course expires after three (3) years.
If unsure, read the information on your Certificate
The qualification’s expiry date is printed on your certificate.
If you have finished a course with First Aid Pro Perth, we can check your certificate’s expiry date and re-issue it if it is still valid for $12, including postage.
When, Where & How Do You Run Your First Aid Training?
16. How Often Do You Run Your Courses?
At First Aid Pro Perth, our courses First aid classes run across Western Australia seven days a week.
For information on our training sites, view the full list of locations.
17. Is Parking Available At Your Training Venues?
Most of our Western Australian training sites are located in accessible suburbs that offer public transport and free venue parking.
Further transport and parking details can be found on our location pages.
18. Do I Need to Complete an Online Assessment Before Attending My First Aid Course?
Students must finish the pre-course reading and quiz before arriving at their practical session.
On the day of their course, individuals must bring both completed assessments to the training session.
These assessments are a mandatory and online component of the course.
The time it takes to complete the quiz depends on the student’s prior knowledge, skills and experience.
19. Can First Aid Pro Perth Deliver Courses at My Workplace?
Yes, we can. Our team offers first-aid courses that can be completed at your office and help your organisation fulfil its workplace health and safety requirements.
Our first aid training courses are tailored to the potential risks of each worksite we visit.
The course includes general instructions, workplace hazards, first aid knowledge and skills, and how to treat common injuries in your industry.
20. Are There Room Requirements If We Want to Perform First Aid Training at Our Office?
For First Aid Pro Perth to host first aid courses at your workplace, we will need a generously spaced room with an area for simulated training.
(e.g. kneeling on the floor to perform CPR).
We require levelled flooring, a whiteboard, and suitable chairs to organise the room for our courses.
Heating, cooling, accessible toilets, and kitchen appliances are desirable.
21. How Should I Dress, and What Equipment Should I Bring to My First Aid Training Course?
Please bring a copy of your paid enrolment invoice, photo identification (e.g. Drivers Licence), USI number (if you haven’t already provided it to us), a black pen, and a notebook to your class.
We recommend that students wear comfortable and breathable clothing suitable for physical activity.
On the day, students must kneel and bend down to perform first aid skills.
Students are responsible for their personal property during our courses. Please place all of your items securely while performing the first aid training.
How To Book & Pay
22. How do I register for first aid courses?
Students can book any available courses online using First Aid Pro Perth’s Training Calendar.
You may also call our office to book on (08) 7120 2570 during business hours.
23. If I Have Special Needs, Can I Perform a Modified First Aid Course?
Yes, you can. First Aid Pro Perth values the needs of our students.
Please email us your needs at courses@firstaidpro.com.au or contact us via our website while booking your course. We will ensure that your learning experience is inclusive and enjoyable.
24. How Do I Pay For My First Aid Training?
Before enrolling, you must pay the course fee online or over the phone. Our trainers cannot accept payments on the day of your first aid training.
We offer a payment system secured by EWAY that will confirm your booking.
Per our guidelines, payments that are rejected will delay the distribution of your certificate.
If you have more questions about our payment system, contact the First Aid Pro Perth office at (08) 7120 2570.
25. How Do I Register a Group or Workplace Booking?
First Aid Pro Perth can provide group training to your workplace and help your employees remain prepared for emergencies.
A minimum of 4 and a maximum of 25 students are required to register for us to conduct a workplace first aid training course.
If you would like to learn more about our group and workplace first aid training courses, please refer to our Corporate Enquiries Page.
We can provide a 14-day account by tax invoice for training sessions in advance.
Pre-payment can also be made by bank deposit or online/phone credit card payment.
26. Does My First Aid Course Include A Money-back Guarantee?
As a Registered Training Organisation (RTO), we are bound by ASQA regulations and have approved refund policies.
We have a policy and procedure to support students who would like to contest the result of their assessments.
At First Aid Pro Perth, we always have our students’ best interests at heart.
We understand that unexpected events happen, so we provide a money-back guarantee to reassure you of our high training standards. Terms and conditions apply.