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When To Call 000 (Emergency Telephone Number)

Call 000

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When To Call 000: When faced with a medical emergency, it can be difficult to know what steps to take to ensure the safety and wellbeing of the person in need. One of the most important decisions you’ll have to make is when to call 000 or emergency services for assistance.

Knowing when to call for help can be a lifesaving decision, but it’s not always clear-cut. In this blog, we’ll explore the signs and symptoms that indicate a medical emergency, and when it’s appropriate to call for emergency services. We’ll also cover basic first aid techniques you can use to provide immediate care until help arrives.

Let’s dive in and learn when to call 000 or emergency services in the event of a medical emergency.

Guidelines For Different Types Of Emergencies

When it comes to medical emergencies, it’s not always clear-cut when to call the emergency services. Some situations require immediate attention, while others may be less urgent. 

Here are some guidelines to help you determine when to call for emergency services:

Chest Pain Or Pressure

If you or someone you know is experiencing chest pain or pressure, especially if it radiates to the arm or jaw, call 000 immediately. This could be a sign of a heart attack. Chest pain or pressure that lasts more than a few minutes or comes and goes, along with sweating, nausea, or shortness of breath, could be a sign of a heart attack. This is a life-threatening emergency that requires immediate medical attention.

Difficulty Breathing

If someone is having trouble breathing or gasping for air, call 000 immediately. This could be a sign of a severe asthma attack, allergic reaction, or other serious respiratory issue. Breathing difficulties could indicate a medical emergency that requires immediate treatment to prevent further complications.

Loss Of Consciousness

If someone has lost consciousness, call 000 immediately. This could be a sign of a stroke, seizure, or other serious medical condition. Loss of consciousness could be caused by a variety of conditions, including head injuries, heart problems, and blood sugar imbalances. It’s important to get medical help right away to determine the cause and provide appropriate treatment.

Severe Bleeding

If someone is bleeding severely and the bleeding cannot be stopped with direct pressure, call 000 immediately. This could be a sign of an arterial bleed or other serious types of bleeding.

Severe bleeding can lead to shock or even death, so it’s important to get medical help as soon as possible.

Severe Burns

If someone has severe burns covering a large portion of their body or if the burns have penetrated deep into the skin, call 000 immediately. Severe burns can be caused by fire, chemicals, or hot liquids, and can result in serious complications, such as infections and scarring. Immediate medical attention is necessary to prevent further damage and manage pain.


If someone is choking and cannot breathe or speak, call 000 immediately. Try to administer the Heimlich maneuver until help arrives. Choking can be caused by food, toys, or other objects blocking the airway. If the person cannot breathe or speak, it’s important to act quickly to remove the blockage and restore normal breathing.


If someone has ingested a poisonous substance or has been exposed to dangerous chemicals, call the Poison Information Centre on 13 11 26 or 000 immediately. Poisoning can cause a range of symptoms, depending on the substance involved. 

Some symptoms may include nausea, vomiting, seizures, and loss of consciousness. It’s important to get medical help right away to identify the substance and provide appropriate treatment.

Remember, if you’re ever unsure whether a situation warrants a call to emergency services, it’s always better to err on the side of caution and make the call. A quick response from emergency services can mean the difference between life and death in a medical emergency.

Basic First Aid Techniques To Provide Immediate Care

Knowing basic first aid techniques can be crucial in providing immediate care to someone in a medical emergency while waiting for emergency services to arrive. 

Here are some basic first aid techniques that you can use to provide immediate care:


If someone has stopped breathing or their heart has stopped, perform CPR (Cardiopulmonary resuscitation) immediately. 

CPR can help maintain blood flow and oxygen to the brain and other vital organs until emergency services arrive. To perform CPR, place the heel of one hand on the center of the chest, place the other hand on top, and push down firmly and quickly at a rate of 100 to 120 compressions per minute.

Stop The Bleed

If someone is bleeding, apply pressure to the wound to help stop the bleeding. Use a clean cloth or bandage and apply firm pressure directly to the wound. Elevating the injured area above the heart can also help reduce bleeding.


If someone has a suspected fracture or broken bone, immobilize the injured area with a splint. Use a sturdy object, such as a stick or rolled-up newspaper, and secure it to the injured area with a bandage or cloth.

Control Swelling

If someone has swelling, apply an ice pack or a cold compress to the affected area. This can help reduce swelling and alleviate pain.

Treat Burns

If someone has a burn, remove any clothing or jewelry near the affected area and run cool water over the burn for at least 20 minutes. Cover the burn with a sterile gauze or bandage to protect the area from infection.

Recovery Position

If someone is unconscious but breathing, place them in the recovery position. This involves rolling the person onto their side with their head tilted back slightly and their chin lifted to keep the airway open. This can help prevent choking and aspiration.

Common Mistakes To Avoid When Calling Emergency Services

When calling emergency services, it’s important to provide clear and accurate information to ensure that the appropriate help arrives quickly. Here are some common mistakes to avoid when calling emergency services:

      • Not knowing your location

      • Not staying on the line

      • Providing inaccurate or incomplete information

      • Not following instructions

      • Panic and confusion

      • Not knowing the local emergency number

    Remember, the goal of emergency services is to provide rapid response and assistance during an emergency. By avoiding these common mistakes, you can help emergency services do their job effectively and efficiently, ultimately improving the outcome of the emergency.

    Learn First Aid

    Emergencies can happen at any time and being prepared can make all the difference in the outcome. Knowing when to call 000 and how to provide immediate first aid can mean saving someone’s life. 

    The First Aid Course Perth provides participants with the tools necessary to respond to a variety of medical emergencies, from minor injuries to life-threatening situations. By taking a first aid course, individuals can not only feel confident in their ability to respond in an emergency but also make a positive impact on the community.

    Don’t wait until an emergency strikes, enroll in a first aid course with us today and be prepared to make a difference when it counts.

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